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Fair Work Ombudsman Online Learning Centre

Interactive video scenarios enabling employers, employees, supervisors and managers to foster good workplace practices.


Background

As Australia’s workplace relations regulator, the FWO provides education to Australian employers and employees around fair work practices, rights, and obligations – particularly for small businesses. 2and2 worked with the Fair Work Ombudsman on a learning suite to help employers and employees develop soft skills, such as conflict resolution and interviewing skills. 

Approach

The FWO wanted to help employers and employees develop soft skills – many of which are learned through experience. The audience of the Online Learning Centre includes small to medium business employers operating in Australia with limited HR expertise and time, and hiring professionals.

To speak to this audience, 2and2 designed interactive, engaging modules for the Online Learning Centre which featured interactive learning videos. The user not only witnesses scenarios play out, but becomes involved in the communication process as though the situations, interviews, and conversations are occurring in real life. High quality, realistic scripting, direction, acting and production were key to making all the experiences in the Learning Centre engaging and effective for users.

This, coupled with information provided throughout the module, provided users with practical information which allowed them to gain experience and develop these soft skills. The modules were delivered through HTML5 video which ensured the Online Learning Centre was accessible for employers and employees no matter where they were.

Outcome

Since its launch in June 2013, the Online Learning Centre modules have reached over 57,000 customers and consistently exceed their target of 250 course starts, per course, per month.  Qualitative user surveys indicated a high degree of satisfaction with the courses. An astounding 96% of respondents said the courses met or exceeded their expectations, while 98% said they would apply what they had learned in their own workplace.

The modules have also been requested for internal deployment by other government agencies and corporates, including the Australian Nuclear Science and Technology Organisation and the global wine company Accolade Wines.

 

Client

Fair Work Ombudsman


Awards

2017 and 2015 Interactive Media Award for Best in Class – Legal

2014 Brandon Hall – Best Use of Video for Learning

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